Privacy Policy

Information we handle

50 Crowns Casino may handle information provided directly by a player, information created through use of the website and information received from service providers involved in operating the casino. The information collected depends on the services used, the account activity involved and the checks that are required.

Account and contact details

When an account is opened or updated, the site may handle details such as a player’s name, date of birth, residential information, username, password, telephone details and email address. It may also record preferences, responsible gaming settings, account history, messages and other information supplied during support conversations.

Verification information

To help confirm identity, age, location or account ownership, the site may request verification documents and related information. This can include documents supplied by a player, information used to check those documents and records of verification outcomes. These checks help protect accounts, reduce fraud and support the safe operation of gambling services.

Payment and transaction records

The site may handle payment method information, transaction references, deposits, withdrawals, wagering activity, account balances and related records. Payment details may be processed through specialist payment providers. Where appropriate, the site may receive confirmation or limited payment information rather than the full details held by the payment provider.

Technical and usage information

When the website is used, technical information may be recorded, including IP address, browser type, device type, operating system, language settings, approximate location, pages visited, access times and information about how the site is used. This information can help maintain security, investigate faults, understand site performance and improve the player experience.

How information is used

Personal information is used for purposes connected with providing and managing casino services. The information handled will depend on the circumstances, the player’s choices and the service or feature being used.

• Creating, maintaining and administering player accounts.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age, account ownership and eligibility to use relevant services.
• Carrying out anti-fraud, security, risk and responsible gaming checks.
• Responding to questions, investigating complaints and providing customer support.
• Communicating about account activity, service messages, security matters and important changes.
• Sending marketing communications where permitted and where the player has chosen to receive them.
• Monitoring website performance, identifying technical issues and improving features and content.
• Detecting suspicious activity, protecting players and preventing misuse of accounts or payment services.
• Meeting legal, regulatory, tax, accounting, reporting and record-keeping obligations that apply to the service.

Some information may be combined with other account, transaction or technical records when this is reasonably necessary for these purposes. Information will not be used for unrelated purposes without an appropriate reason or, where required, a player’s permission.

Service providers and other recipients

Information may be shared with trusted providers that help operate the website and services. These providers may support payment processing, identity and verification checks, fraud prevention, technology, hosting, customer support, communications, analytics, security and professional services. They are expected to handle information only as needed for their work and in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where this is necessary to protect players, prevent fraud or crime, respond to a lawful request, resolve a dispute, enforce applicable terms or protect the rights and security of the service. If information is handled outside Australia, reasonable steps are taken to support appropriate protection, subject to the arrangements used by the relevant service provider.

Cookies and security

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on a device that can help remember preferences, keep an account session working, support security, measure website use and improve content. Some cookies are necessary for core functions, while others help with analytics, performance or relevant communications.

Players can manage or restrict cookies through their browser settings. Disabling certain cookies may affect how the website works, prevent some features from operating correctly or require preferences to be entered again. Browser settings may also provide options to remove cookies that have already been stored.

Keeping information secure

Reasonable technical and organisational measures are used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No website, online account or method of transmission can be guaranteed to be completely secure, so players should use a strong, unique password and keep login details confidential.

Players should contact support promptly if they believe an account has been accessed without permission, if a password may be compromised or if unusual account activity is noticed. Support may need to confirm account ownership before discussing or changing personal information.

Retention of information

Personal information is retained for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and service records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Your privacy choices and rights

Depending on the circumstances and applicable privacy requirements, players may have rights relating to the personal information held about them. These rights are subject to appropriate identity checks and may be affected by legal, security or record-keeping requirements.

• Access: request information about the personal data held about you and, where appropriate, a copy of that information.
• Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
• Deletion: request deletion of personal information where it is no longer needed or where there is another valid basis for the request. Deletion may not be possible for records that must be retained.
• Marketing consent: withdraw consent to marketing communications at any time. Marketing messages may also include an unsubscribe option.
• Information about use: ask for general information about how personal data is collected, used, shared and retained.

How to make a request

To exercise a privacy right or ask a question about personal information, contact support@50crownscasino.click. Please explain the request clearly and include enough information to identify the relevant account. Do not send payment passwords or unnecessary sensitive information by email.

A request may need to be verified before it is completed. This helps prevent information from being disclosed to the wrong person or changes being made without permission. If a request cannot be fully completed, the reason may include security concerns, the rights of another person, technical limitations or an obligation to keep particular records.

Marketing preferences

Players can choose whether to receive promotional communications where a choice is offered. A player may withdraw marketing consent by contacting support@50crownscasino.click or by using the unsubscribe instructions in a marketing message. Service and security messages may still be sent when they are necessary for account administration, transactions or important updates.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on the website. Players should review this page periodically, particularly before continuing to use the services after a material change.